As part of New York-based CRG Partners, Neil Heyside ([email protected]) has more than 20 years of experience in process improvement, change management and operational reengineering in the U.K., U.S., Europe and South Africa. CRG Partners received the 2010 Turnaround Management Association's (TMA's) Mega Company Turnaround Award and was named Turnaround Consulting Firm of the Year by M&A Advisor. He can be reached at 212.370.5550.