Pew: 27% of Americans Use Digital Tools to Talk to Neighbors

    by Steven Clift
    June 9, 2010

    Special Invite – Join the Pew Internet and American Life report author in a special Q and A discussion on the Locals Online community of practice now!

    Cross-posted at blog.e-democracy.org (with additional links).

    According to the just released Neighbors Online report from Pew Internet and American Life, 27% of American adult Internet users (or 20% of adults overall) use “digital tools to talk to their neighbors and keep informed about community issues.”


    This is an amazing number and a great starting point.

    Today, we finally have baseline for the growing neighbors online movement. The other week we hosted a webinar on how to use technology for community building. This week we have some real numbers to help us develop strategies to broadly serve and connect as many people as possible not just those who easily show up – because if we don’t we will soon be talking about how we red-lined neighborhoods out of the community and democracy building opportunity of a generation.

    In summary, to reach the 27% of Internet users engaging locally online:


    * 14% read a blog dealing with community issues at least once in the last year (while the frequency of visits wasn’t measured in this survey, 1/3 of general blog readers check blogs each day)
    * 13% exchanged emails with neighbors about community issues (think informal “to:” “cc:”)
    * 7% say they belong to a community e-mail list (this intensive and typically daily experience is the cornerstone of E-Democracy.org Neighbors Issues Forums experience) – this equates to about 10 million American adults connected most days with their neighbors online in community life!
    * 6% communicated with neighbors by text messaging on cell phones
    * 5% joined a social network site group connected to community issues (like Ning and Facebook)
    * 3% followed neighbors using Twitter (note the embryonic trend of geo “hashtags” like #nempls – we feed it too)

    Aaron Smith, the report author, in a private exchange noted to me that 2/3 of respondents only did one of these items. This bolsters my view that the “there there” very local spaces online is almost a natural monopoly – so making a unified online space available via multiple technologies is essential (we use e-mail, web, web feed, Facebook, and Twitter in an interconnected way for example) to reach more people.
    The Inclusion Challenge

    It has been our experience that the vast majority of “organic” local online places started by passionate volunteers (some placeblogs are quasi-commercial, but outside of such blogs, this is not an adjunct of journalism) serve middle and upper income communities – urban homeowners. The people who know about neighbors forums – LOVE THEM – based on the feedback we’ve received on our forums (including the one I host) and the all the new volunteers emerging to serve the 10+ new communities (often jealous of what they see just next door to them).

    First some good news focusing mostly on 7% on neighborhood e-mail lists (although we do see local social networks, blogs, etc. all blending together at some point anyway):

    * Whites and Blacks participate equally at 8% of Internet users
    * Urban participation is 10% and suburban isn’t far behind at 7%
    * Women participate strongly at 9% in fact, we could say we need more men who are only 5% (this is not the case with political interaction online where white men dominate)
    * With the community blog numbers, both young adults (16%) and African-Americans (18%) Internet users have read a blog with community issues at least once in the last year compared to 14% overall.

    We launched our Inclusive Social Media effort with Ford Foundation and St. Paul Foundation support to develop inclusive Neighbors Issues Forums in lower income, high immigrant neighborhoods – or what we felt are areas that are completely missing out from the community building power of local online engagement. We see the Internet as the most cost-effective “ice breaker” opportunity out there that can create new bridges and sustained bonds. With intervention and resources for real outreach and inclusion, neighbors online will do far more than just reflect existing social capital.

    So now we have numbers on the digital participation divide we must close – among Internet users (not just the general population, so we are talking connected people):

    * Only 2% of those with household incomes under $30,000 are on a neighborhood e-mail list, still only 3% up to $49,000 while between $50-75,000 it is 7% and over $75,000 it is a whopping 15%
    * Only 3% of Hispanics (both English and Spanish Speaking) are on a neighborhood e-mail list – while they don’t measure Asians or immigrants specifically, our guess is that the percent would be even lower – our efforts target the highly East African Cedar Riverside neighborhood and the plurality ~40% Southeast Asian (Hmong) with African-American (20%) and White (20%) Frogtown neighborhood)
    * Only 2% of rural residents belong to a neighborhood e-mail list (while terminology may have been a factor here, we’ve learned a lot from our Rural Voices effort to launch 4 community forums in rural communities and would like the opportunity to invest more in this area – in fact we’ve recently submitted small grant proposals to bring the majority Native American and also lower income Cass Lake Leech Lake forum into our Inclusive Social Media effort which will put a simple one hour a day Community Outreach and Information Leader on the ground)

    Next Steps?

    Here are some rough thoughts that we add to over time:

    1. Inclusion Matters – As an organization, E-Democracy.org needs to focus on bring these powerful online community building opportunities to all – especially the people and communities being left behind. We need more partners and funders to make this happen in the next phase of our Inclusive Social Media effort in 2011 and beyond. Interested in helping? Contact us. In the near term, we need to find resources to work with the vibrant Powderhorn Park Neighbors Forum to build on their expressed interest in recruiting more Latino participation. They have had some bi-lingual postings, but the community in looking for ways to build more connections as they confront in part a summer of youth/gang related violence.
    2. We Need a Good Directory Look-up – Most people don’t know about online community spaces (I think). If they did far more would join. We need to create a technology/format agnostic directory with geographic and map based look-ups for these two-way local online communities. We need to build on the work of Placeblogger and the UK-based GroupsNearYou site which isn’t actively being developed.
    3. Neighbors Online Week – With a good directory, we can then promote such sites nationally/globally. I want the President of the United States to be able to say (like the White House did with the launch of Serve.Gov), go to X site, connect with your neighbors – ACROSS the political spectrum – and build your community.
    4. Move the Field – OK, so while we’d love to have many more people start a forum with us, most of you will do your own thing. It is human nature. As part of our inclusion-oriented Participation 3.0 initiative we’ve convened dozens of local “hosts” for peer to peer exchange on Locals Online. Let’s make it hundreds, share effective practices and lessons, and inspire thousands of new “hosts” to start or effective grow local online spaces that work. Based on the Pew numbers, we estimate that there could be 30,000 neighborhood e-mails list hosts for example. They are almost all working in isolation. Time to connect!
    5. Neighbor.be Open Source? – I think there is a need to connect nearest neighbors online and wonder what we could do collaboratively with interested developers.

    Closing Remarks

    If the Internet was first about going to the world, then connecting privately with friends and family via social networking, the revolution is finally coming home to everyday public and community life. We don’t want the Internet to replace a face-to-face conversation over the back fence, we want it to make those real connections among neighbors possible for everyone in a busy modern era where getting to know your neighbors is extremely difficult. We don’t want the hyped location-based mobile technology to be viewed as the way to connect with your existing friends because you are surrounded by uninteresting strangers. We’d rather use technology to have fewer strangers starting from where you live everyday. In short, meeting your neighbors online might just be the best opportunity to connect a nation in public life and counter those intent on pulling us a apart with online partisanship and political diatribe masked as online interaction.

    Special Invite – Join the Pew Internet and American Life report author in a special Q and A discussion on the Locals Online community of practice now!

    Tagged: blogs community news e-democracy emails local news neighbors pew

    3 responses to “Pew: 27% of Americans Use Digital Tools to Talk to Neighbors”

    1. I think this is an area in which local business owners can get in front of their markets. Not only will you have a chance get your name in front of more people, you’ll also be able to allow people to get to know you.

      Potential customers may drive past your business a million times and never stop. But if the customers get to know you in an online community, and hear from your happy customers, you’ll be the one they think of when they’re looking for your products or services.

      Get involved!

    2. Homeowner says:

      Not sure if this is good or bad. On one hand, people are confined to their homes now that the internet, wii, and the computer games keep them busy all day. They don’t need to step out even to talk to their neighbors! On the other hand, they can reach out to the community and more often and it is made easy.

    3. Juanita S. Burris says:

      I bookmarked this one time and didn’t subscribe so today, I did. I have been working on the immigration reform issue and wondered how I can build community among my Filipino American community who live in Illinois in at least 86 municipalities. I want to try and build an online neighborhood, since we do not know one another. Building a strong sense of community among ourselves as one immigrant “ethnic group” that have common “identity issues” in this adopted country is truly important if we are to count as a socio-cultural-political force in civic society. I am willing to learn how to…from today on. where do i begin?

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