Sometimes I’m not the earliest adopter of new technology trends. I got a cell phone much later than my friends. I got Windows 98 in the year 2000. I got a DVD player only a few years ago, and only recently got a digital video recorder (DVR).
But perhaps I can be an “early opt-out’er,” a person who’s early to drop a technology that doesn’t serve them. In this case, the service is Netflix, which lets you rent DVDs by mail for a monthly charge. I’ve had the service for a few years, and loved the simplicity of setting up a queue online of movies I want, having them appear in my mailbox magically as I return them.
The site also has some nifty features such as a recommendation engine, suggesting movies you’d like based on your ratings of similar movies, and friends’ lists so you can see what your buddies think about certain movies. But I noticed that my three DVDs from Netflix tend to sit around and gather dust week by week, to the point where it doesn’t make financial sense to spend about $20 per month to watch three DVDs.
I find myself going to the local video store down the street, especially to get videos for my 3-year-old son, Julian. Netflix never seemed to make sense for kids’ movies because he wants instant gratification and couldn’t understand picking out movies online and then waiting a few days before they would arrive. Plus, I limit how many videos he watches each week, so the video overload of Netflix doesn’t work there.
That’s also part of the problem. For the Netflix math to pay off for me, I would have to watch a certain number of movies each month. And after I watch each one, I would have to remember to drop it in the mail promptly to get a replacement movie. Even though it seems more convenient than getting a movie from the rental store, the Netflix process builds up its own frets and hassles. If I forget to watch my queue I might get a movie I already watched on pay-per-view, or a movie I thought I would like 6 months ago, but have lost interest in by now.
Though I haven’t always been a huge fan of the local video stores, it’s nice to support local businesses — and to get out of the house once in a while and walk down the street (in this case, a large San Francisco hill). Along with the decent local video store, I also can choose from video on-demand through my RCN cable service, which now offers about 130 new releases, 70 older movies, and a random selection of free kids shows and premium cable shows. It does cost $3.99 per new release ($2.99 per oldie), but it’s the ultimate in convenience, and lets you pause, rewind, or save it for another day.
I realize that I could have lowered my cost by doing Netflix’s 2-at-a-time service for $9.99, but I decided to quit cold turkey and see if I really miss it. I wonder whether the combination of a local video store and on-demand movies via cable will satisfy my home movie-watching needs. And of course there’s the possibility that I’ll end up paying more this way.
Will this early opt-out’er trend catch on with Netflix subscribers? It doesn’t look likely now, as Netflix is up to almost 5 million subscribers, and one financial analyst predicted it would have nearly 18 million subscribers by 2010 — with an annual growth rate of 34%.
One thing is for sure. If I do want to opt back in, Netflix will be awaiting my return with open arms. When I visited the site today — the day after cancelling — I was greeted with the following personalized message:
“Hi Mark Glaser! We’re pleased that you’ve returned to restart your membership.”
Uh, not quite.
What do you think about Netflix and other mail order DVD services? Do you think they’ll die out with the advent of movie downloads and on-demand cable and satellite services? Share your happy and not-so-happy stories about being a Netflix customer. Use the comments below to share your thoughts.
It seems to me your main reason for leaving netflix is the math. Netflix’s big plus to me is they offer at least eight different subscriptions. from 1 DVD at a time to 8 at a time. I believe the biggest secret to their sucess is NO LATE FEES. You mentioned you occasionally “forget to watch your queue”. 60% of video stores PROFIT, is from LATE FEES. The average person that rents from the local video store faces this list of possible expenses for a night going to Video R’ Us. Gas @ $3.00 to $4.00 a gallon, $10.00 deposit for a new account. 3-5 dollar candy, chips, or popcorn. Long lines & only 1 or 2 checkout clerks if it’s friday or saturday night. (you don’t want to rush the customers or they will not see all the other stuff they can spend money on.) Plus if your time is worth anything, by the time you get home you could have been halfway through the Netflix movie that was waiting for in your mailbox . Primetime movies cost extra, and they expect those movies back sooner. Also those movies have higher late fee’s.
You also spoke about kids. Hold on there little buck-a-roo! Next time you log on to Netflix, you gotta check out what they have on DVD. Everything from Seasame Street to Power Rangers. Old kids TV shows, new kids TV shows, Music, Learning, Concert, Exercise, Sports, The list is Awesome.
I find myself ordering live concerts, ski videos, older classics, sports (Air Jordan),etc. With over 50,000 titles, and not JUST movies, Netflix delievers me great entertainment. Plus education, health, discovery, family fun, The List Goes On & On. And of course by far the best overall VALUE, my video dollar can get anywhere.
I used to be a media junkie. But I cancelled my cable in favor of satellite when the cable bill kept getting bigger while my channel selection stayed the same. Then I canceled the satellite too, because frankly, there was absolutely nothing on television that was worth paying $50 or more each month. When I canceled the satellite, I put the money into a Netflix account. Meanwhile, everything good that was ever on television started being released to DVD. So now, via Netflix, I get to watch my movies, TV shows, and documentaries in better quality, with no commercial interruptions, whenever I want, and I didn’t have to buy a DVR to do it.
Netflix is not going to disappear due to downloads, either. They are already starting to ship HD-DVD and plan to support the hi-def Blu-Ray format too. Do you really want to download 50GB to watch a movie? The old US Mail still has pretty good bandwidth for hi-def, I think.
If you don’t watch the DVDs, then of course Netflix is not cost efficient. But I average just under $2 per disk, and I usually get 3-5 hours of entertainment per disk. Thats a lot cheaper by the hour than movie theaters, store rentals, and even cable or satellite (for me). Its not for everybody, but Ill be a Netflix customer for a long time.
I’ve been a huge fan of Netflix right from the start. I love getting my movies in the mail, and the fact that I watch 8-10 a month makes it a good value.
Another benefit has been the ability to discover movies based on the “enjoyed by members who enjoyed” feature. I’ve found so many great films this way!
When I first dropped cable because of the unreasonable monthly cost and lack of quality programming, I thought I would switch to NetFlix. But then I noticed that my local video store was offering a monthly membership. For the same price as a NetFlix subscription, I can go in and rent up to 3 movies at a time whenever I want. I still have to pay late fees if I return a movie late, but instead of being a hassle, this has turned out to be quite a benefit. Mark mentioned seeing his DVDs from NetFlix lying around gathering dust, since there was no motivation to watch them and return them. Since I have a definite due date for my movies, I’m highly motivated to watch them and return them on time. And, of course, that means getting new movies.
I have to agree with Mark’s comments about providing instant gratification for his son. I have a 3 year old daughter who absolutely loves going to the video store and picking out her movies. I can’t imagine she’d get the same sense of satisfaction from NetFlix, even if they have a wider selection of kids’ movies. Honestly, though, it’s not just my daughter who enjoys physically picking out her movies. The rest of the family enjoyes it as much or more. We have seen a lot of movies that we never would have watched if we had a wider selection to choose from. Although some have been horrible, others have been quite enjoyable – but even the bad ones give us something to laugh about.
When there’s a specific movie I want to see, I often want to see it as soon as it’s available. With NetFlix, I have no control over when I see that particular movie. All I can do is put it in my queue and watch it whenever it arrives in the mail. But since I’m in the video store every few days, I know right when it comes out and can snatch it up right away. That’s much more gratifying to me! My wife enjoys the opportunity to watch her “chick flicks” during the week while I’m at work, and I get to watch my “death and destruction” movies when I’m home on the weekends. And one of our 3 movies every time is for our daughter. NetFlix doesn’t offer any of this flexibility.
I’m glad our video store offers subscriptions to compete with NetFlix. It gives the family a chance to get out of the house together at least once a week, and it feels good to know I’m supporting a local business. It’s also nice to get away from the computer and venture out into the “real world,” even if I don’t stay long.
Mark,
Your comment: “For the Netflix math to pay off for me, I would have to watch a certain number of movies each month. And after I watch each one, I would have to remember to drop it in the mail promptly to get a replacement movie.”
Is like saying: I bought a digital camera and I didn’t use it much and then I forgot to charge the batteries. So I didn’t get much value out of it. It’s reasonable argument and probably a fairly common occurrence but not very interesting or enlightening. Why would anyone write something so vacuous and why am I commenting on it?
OK, Robert, I get your point. However, I am trying to study media usage by various people over time — it’s one the of the points of doing the blog. So I’ve noticed that I’m not drawn to Netflix as much as I was before. I throw that out there, and see if other people concur, disagree, whatever. The idea is to find out if Netflix still resonates with people or whether they too find it isolating and not worth the money…
What’s your experience with Netflix?
I am a huge fan of Netflix! I don’t watch much TV, so I enjoy renting what I would like to see. Netflix has a great variety of movies, documentaries, TV shows, historical videos, etc. I like making a really lengthy queue and then just forgetting about it and seeing what I get.
I’ve been a loyal Netflix subscriber for two years, and in that time, I’ve managed to see over 400 movies. I love the convenience, selection, and reliability of Netflix.
I avoided netflix for years before a friend recommended it, he showed me the many advantages of the service so I gave it a try and was hooked from day one. For a movie buff like me, it’s one of the best deals anywhere. They have an advertised catalog of over 50,000 movies and I’ve been able to rent movies not available anywhere else. They also offer one of the largest Anime libraries. Not to mention a hefty foreign film library as well. I recently was able to rent Roshomon, a japanese classic from 1950 as well as some cheesy movies called Yokai Monsters which I *KNOW* you wouldn’t be able to find —anywhere—.
Yes, you have to wait for your movies to arrive in the mail, but if you have a large queue set up, it’s not really an issue. For someone who watches at least one movie a night, I have the 8-at-a-time account and am never at a loss for something to watch as I throw the movie into the mailbox as soon as I’m done and wait for the next movie in the queue, of which I’ve filled up my 500 title limit. :)
We still use the local rental store to get movies that are really popular, but thanks to netflix, it’s been rare.
I’m in the same boat. Used to be a heavy Netflix user when I was in college. However, now with a lot of time traveling and what time I do have being valuable, I find the Starz movie package is a lot better return for $11.99/mon on top of my satellite package. Find myself watching four or five movies in a weekend, non-stop, and the flowing stream is a lot easier to deal with than that “movie dread” of knowing a movie is sitting there and costing you. I might go back to Netflix for a month a year to rent some of those movies that never seem to surface elsewhere, but after two years of being on Netflix there are not a lot of movies I desire that I haven’t seen.
I’m surprised no one mentioned netflix “throttling” users who do return movies quickly — meaning they delay sending out new movies and lower your priority for new releases.
Anyway the future is renting movies digitally so the whole idea of shipping DVDs should be gone within 5 years. If Tivo had a netflix like service where you just download the movies to your Tivo, netflix and blockbuster disappear quickly.
I’m not even a netflix user, but I can definitely see the benefits if you have a DVD burner. Getting 8 at a time (of tv box sets) saves you at least $65-200+ per 8 dvds, versus buying them. While illegal, it’s something I know a lot of people do behind closed doors. My friend has been doing this for years now and has well over 2000+ dvds in his collection now.
Pardon the language, but I have to tell you that I believe your critique is actually just complaining when you say “But I noticed that my three DVDs from Netflix tend to sit around and gather dust week by week, to the point where it doesnt make financial sense to spend about $20 per month to watch three DVDs.”
You aren’t letting this service work for you, and then you blame the service. $11.99 + tax for 4 DVD’s (2 at a time) mailed to your door, with return postage– that’s the plan for you, and what’s not to like about that? So you still have to go to the video store–big deal!
Bottom line is that Netflix offers movies for movie lovers, and you have access to all the best of cable and the networks–DVD’s you won’t likely be able to rent in your local mall. When you add in the savings in time and gas and hassle, plus all the tools at the site, it seems, pardon me, that you are chattering without cause. Netflix, in my opinion, is one of the best deals, and one of the best sites to be found anywhere on the web.
It’s interesting to hear your perspective. I noticed in your article that you recently got a DVR, so I assume you must have cable or satellite.
I’m not sure why, but there is something about Netflix which makes subscribers measure its value much more closely than they do for other similar purchases. Even though the cost per hour is a lot less than cable, NF subscribers feel gypped if they aren’t turning around 10-15 discs per month. I think that’s a lot of the reason for the “throttling” controversy.
I’ve had the 9.99 plan for a while now. I watch a lot of foreign films and Netflix is the easiest way for me to get them. I have basic (13-channel) cable and I’m not home very often so one movie a week works fairly well for me. They also keep a descent stock of obscure films and documentaries. As a fledgling screenwriter/filmmaker, being able to get my hands on those films is worth the wait.
What it boils down to is: It’s not about price, it’s about selection. With Netflix, you do lose the human interaction of a stroll to the video store, but no physical store could possibly match the Long Tail catalog of Netflix. The more obscure the media you’re interested in, the better suited Netflix is for you.
I Must admit that I was once very excited and happy to use Netflix, but as time went by, I realize how their money was made:
I had an “unlimited amount of movies” per month membership at the time. However, it would take them one week to send me some of the movies, I would mail them right away as soon as we were finished watching them, and even then, according to their system, it would take another week to receive my movies and then release new ones for shipment to me. This greatly reduced the amount of movies I got to watch each month. Every day I would log into my account to see if they had received my movies and I would be again be told that they had not yet received them.
This became so frustrating to me and my family that we decided to cancel our account with Netflix and instead we began a “Switch and borrow” system with all our family members, where we would gather on Sundays and bring movies we were willing to lend and switch from other family members. It works as a charm!
Now with the class action and settlement that Netflix is dealing with, they have offered a free month of movies. I still wouldn’t even take it. Not worth my time.
Hey, if you want to support a local/small business why not switch to Greencine?
“For the Netflix math to pay off for me…”
The question is, did you actually do the Netflix math:
http://netflix.frogcircus.org/
I pay $0.84 per DVD with a $0.28 late fee every day except for Friday and Sunday. That comes to $2.24 per DVD if I hold each DVD at my house for 7 days.
Mark, Why are you grandstanding?
because of your job, your Netflix subscription is a business expense. The money you’re saving on not being part of the netflix family is now going to be sent to Washington DC to help pay Congressmen that want to kill funding for PBS. You’ve given $240 for someone to slash your job.
Shouldn’t a person in your job be getting screener copies of DVDs anyway?
and what is up with your having to remember to put something in the mail? How do you pay your bills with such a bad memory? Or send your aunt a Christmas card? Don’t they have a mail box in your office – or was that taken away because of Congressional budget cutbacks at PBS?
I’ve been a netflix member for close to 2 years and it’s much better than my life as a video renter at stores. Do I miss roaming the shelves and hearing idiot kids asking if they can help me?
And as far as your math goes, if you take that long to watch a DVD from netflix, how long does a Blockbuster DVD sit above the TV?
I have no problem with people who quit subscribing to Netflix for various reasons. But your rationale for why Netflix doesn’t work for you is just an excuse to fill a column. You seem to have bigger issues in your life than renting movies and you’d rather not focus on them. It’s easier to blame the red envelope that look inside the envelope that has become your life.
OK, here’s the math for me. I would pay $20 per month for 3 DVDs. If that’s all I watch that month, it comes to about $7/video. Sometimes I had videos sit around for more than a month. Yes, there’s a cheaper 2 DVD plan, but it seems like more effort than it’s worth.
Joe, I’m not grandstanding. I write a blog. I like your armchair psychoanalysis, but you’re off the mark. I’m not an employee of PBS, so money for Netflix isn’t “sent to Washington.” Yes, I can write off the expense, but that doesn’t mean I should waste money. You’re entitled to your experience with Netflix and I have mine. I’m not the only one who’s quit the service, and it’s possible I’ll go back.
I’ve had the ability to watch on-demand, cable movies, for at least 10 years. No thanks. Most on-demand movies available, are only the top hits, which are overly Hollywood-y to me. No offense to anyone, because I do watch some of them, but I watch scads of documentaries, foreign movies, obsure movies, etc. I’ve noticed the free “older” movies with on-demand service, are the bottom of the dregs.
Also, the price of on-demand movies is too high. I’m not interested in paying $3.00 for ONE an on-demand “hit”, when it’s cheaper at Netflix.
I don’t have any children, so going to the video store isn’t my only foray outside. I get out for a variety of reasons – but most importantly, no video store trip allows me more time for important errands. It allows for more time at the park with my sister’s kids, allows me to put dinner on the table earlier, excercise longer, play with my animals more, take a nap, ETC.
BTW, my sister’s kids used to go to the video store, but are perfectly fine with Netflix now. She merely picks out 2 movies (tops) online, for her kids, and reads them the very short synopsis. It forces them to focus and visualize what she’s describing, and the children make their choice. She says that she wasn’t reading them the synopsis at the video stores. There, the kids were merely attracted by pictures on a DVD cover.
I also don’t have a video store within walking distance. Closet store is a 10 minute drive, if there’s no traffic. Gas prices being what they are, it costs me yet more money.
One thing I’m interested in: You are able to slip a DVD a plastic case, then physically walk to the video store and back again. Yet are unable to remember to simply slide a Netflix DVD in a free mailer (no stamps), and drop it in the mailbox, on your own property?? I’m confused as to why that would be. A male thing maybe? My boyfriend tried to say he couldn’t remember the lesser of two evils, and I told him to focus just a bit. He was merely in the habit of going to the video store and RUSHING to watch and get DVDs back on time.
A few times of focusing on a simple envelope, and he realized how easy it was to get out of the rut
I totally accept that Netflix didn’t work for you (for now anyway), but your situation doesn’t apply to people who watch more movies, and save much more money and time as a result.
I watch 3 a week, and place the red side of the envelope UP and by the front door. It takes me seconds to focus and remember it. Compared to wasting gas, other money and time (for so many other needed activities!) at the video store.
How you are connected to PBS is a mystery to me. But you don’t address the big questions as to why you’re quitting netflix – and have to proclaim it to the cyber world.
What videos are you renting that you’re just letting them sit on the coffeetable for a month without popping them into the DVD player? Do they sit their because you just don’t want to watch them or do you have other priorities when you return home? Or did you rent the Dennis Rodman collection?
I have enough friends who have gone from happening adults to parents and the first thing that disappears from them is the ability to entertain themselves. It’s all about the kids (cause otherwise Child Services take them away). So those hours that they would spend watching a movie on TV are gone. They have to watch their kids movies. They have to attend their kids’ soccer matches. The days of cracking beers and watching “Thunder Road” are over for them – at least until after their kids graduate. You know how depressing it is to see my college buddy who snuck me backstage to meet Metallica have to play the Wiggles as we took his kids to get lunch?
And I’ve learned that if he ever wants to borrow a DVD from me, I burn him a copy because I won’t see it for over a year at the rate that they watch things. They don’t have that time in their life.
Do you have that time? And you didn’t answer the question of how long a Blockbuster DVD sits around your house before you play it?
I’ve been writing an online column for 8 years now at tibbysbowl (before they became blogs), so i understand grandstanding. I think that your column is more about you having to admit that your DVD player is now controlled by your kid. Or you have a deep fear that “The Ring” was a documentary and netflix will send you the evil DVD.
Joe,
There isn’t all that much mystery here. I am a contractor for PBS.org, just as most shows you see on PBS are actually independently produced and are not run by people who are PBS employees.
And though I am a father I still get out plenty. My son doesn’t control the DVD. So why do movies sit around collecting dust? Maybe I choose movies in the queue that my wife doesn’t like. Maybe it sounded good when I chose it but doesn’t look good here when I finally got it.
For whatever reason, it works better to get pay-per-view on occasion and the video store (which is locally owned, not Blockbuster) every once in a while, as it has edgier stuff. Plus I have a DVR so can watch “Daily Show” and Colbert without commercials whenever I want.
But my time is probably spent more on this blog and online and outside and with friends and family than in front of a TV watching movies. But I never suggested anyone should live their lives like mine. I understand that some people like Netflix, others don’t. I liked it for awhile and so far I like doing without.
As far as the PBS angle goes, whatever you don’t claim as a business deduction, goes to the sons of Jesse Helms and their desire to kill Big Bird. No PBS. No PBS.org. Remember that the NeoCons still think that it was PBS that destroyed Richard Nixon. There’s no contracts from PBS if a few senators get their way.
What exactly is this “edgier stuff” that your local video store has that you can’t get on Netflix? I’ve been able to get some freakish Japanese titles over the past few weeks – along with a couple Italian imports – along with The Brady Bunch Variety Hour. How long do those locally rented DVDs sit on your coffeetable before you watch them? And how long do they stay in your house after a viewing? Do you think the lack of “late fees” allowed you to adopt an attitude that it doesn’t matter?
I understand the business of a wife not wanting to watch films. I had alter my viewing habbits when I moved in with my wife. She wasn’t hankering to watch my Tarkovsky collection. She refuses to watch my Lidsville collection. So wife and kids do alter what you watch and when. Ten years ago, I pretty much lived at the movie theater. But life changes you. the golden flavoring of the cineplex lost it’s taste. Although this summer, I’m seeing movies at a nearby drive-in cause what’s more fun that taking your car to see Pixar’s “Cars?”
While you might not think your son controls the DVD player, would you be willing to pop in one of your edgier titles into the player at 3 p.m. on a Sunday when he’s got friends over? Kids are in control. I watched a 1 year old for a couple hours and while I wanted to see something on HBO, I decided the kid didn’t need to see the Sopranos episode. so I just turned on Baby First TV and played with the kid on the floor (the channel makes good background music).
I work in ad supported TV. so I don’t mind watch an ad or two. I think it’s wrong to watch the Daily Show and Colbert without seeing the ads. It’s good to know what brave companies are willing to support these shows.
Life has certainly become far too complacent when remembering to drop a movie in a provided prepaid envelope, carry it the entire length to the mailbox, and wait for the next movie to be delivered to you. What do you mean I have to manage a queue? I can imagine how difficult other chores in your life must be.
Breakfast again? Didn’t I have eggs yesterday? What do you mean sunny side up or scrambled? Do I want ketchup? Wait!!! Too fast!!! Cereal!!! Oh no. Should I have one that is good, or good for me?? Can’t I just hire someone to eat for me??
I am a shut in and Netflix has been wonderfujl for me.
Even if I cojuld get to a movie theatre–the cost of one
even without papcorn far exdeeds cost of Netflix
I am an 80-year-old retired woman who needs to use this money on food, medicine, and other neccessities of life.
Netflix has its share of critics, but it’s been perfect for me. I don’t have and don’t want to subscribe to cable TV and I don’t care to pay ten bucks for a movie ticket at the local theater, altlhough once a year we do splurge and take in a theater film, just for the great surround sound and the smell of cheap popcorn. In my four years with Netflix, on an average of two to three discs a week, I’ve had two broken discs, one wrong disc and two discs that had a three or four day wait. So, around 500 discs and only three bad ones and two longer than usual waits. What do I have to complain about. Nothing.
From Netflix I watched the entire TV series of Have Gun Will Travel, The Twilight Zone, Oz, Gunsmoke, Deadwood, and other old and recent TV shows. The old ones are hard to find or not available at the local rental stores. As for the complaints that some writers have about new releases, that’s all a matter of preference. In my case, just because it’s a new release doesn’t mean I have to have it NOW. Most new releases are no longer new releases within six months or less, and there are a lot more movies in my queue to watch until the NEW release is available. I don’t plan on watching a certain film on a given weekend. I only plan on watching a film, whatever it is, when it shows up in the mail. But, that’s me. Never had a late charge, never had a charge for a broken disc, never had an unacceptable long wait for a disc, never had to stand in line while someone else applied for a membership. Always had a movie in the mailbox. Always had a great time writing reviews on whatever film I felt like reviewing. What a concept. I wish I could buy a car this way.
Hello, I have been reading your comments, i have looked and looked for help to even beable to get into Netflix, everytime I try IE shuts down, does anyone know why? Not sure if I should post this here or not, but I have no idea where to go for help, I want to subscribe to Netflix.
Thank you in advance
I Totally Don’t Get It !!! How can Netflix survive while its rival (blockbuster online) provides much better service at the same price??????
BO can let you return any dvd in store AND exchange for a new one. Hence, when you don’t wanna wait for a movie in mail,or you got the sudden urge to watch any movie right away, just walk to BO and echange a dvd mailer for a dvd!!! PLUS !!!!!! you can a free coupon per month to rent any video game as well.
Excellent fast mailing service plus the instore exhange advantage created a competitive advantage that netflix can never match up to… …. THEN, why the heck people still us netflix????? Tell me why!!
I am dying to know… maybe because they like the red envelope better???
Update; Netflix is still thrvining while Blockbuster just announced closeing it’s remaining 300 stores.
And Pat, just Blockbuster Online instead.
i am about to get that Netflix because I want to cancel my cable. My only worry is missing all the network news. But then maybe that’s a good thing!
http://patient-gentle-tutor.com/index.htm
It doesn’t seem to matter whether I’m signed up for 3 at a time or 6;
I am always WAITING for Netflix.
I go for days at a time with absolutely nothing to watch, even though I have returned all videos days before. Netflix acknowledges receiving my returns, but they just don’t send me the next available DVD(s) on my list. I’ve called, and the person at Netflix looks at my account and always AGREES that I should have received more DVDs and ALWAYS says the same thing: They can’t explain it; but sometimes it just happens. Well, for me it happens way too often and I’m getting sick of it. If Netflix shipments don’t improve by the end of the year, I’m finished with Netflix.
Mr. Glaser. all this site posts are remarks by idiots who do not live on planet Earth.