Washingtonpost.com Walks the Line

    by Mark Glaser
    January 27, 2006

    The people who run the website for the Washington Post newspaper, washingtonpost.com, really want to empower their readers and give them more online. They offer live online chats with reporters and editors, online forums for readers to discuss Post articles, and a slew of blogs including the Post.Blog, in which “The Editors Discuss Site Policies, Design and Goals.”

    Ah, but how far can they go? The limit was tested last week when new Post ombudswoman Deborah Howell tried to correct her assertion that lobbyist Jack Abramoff had also given money to Democrats. That post was attacked by an army of liberals whipped up by the group Media Matters and other liberal bloggers. According to washingtonpost.com editor Jim Brady, two staffers couldn’t handle the onslaught of comments, many of which were inappropriate for a public forum.

    The comments were turned off indefinitely for the Post.Blog, though the other Post blogs still have comments. Shutting the comments set off another firestorm as media watchers complained that the Post had overreacted and was simply deleting comments it didn’t like. Brady denies that this happened.


    “What we’re not willing to do is allow the comments area to turn into a place where it’s OK to unleash vicious, name-calling attacks on anyone, whether they are Post reporters, public figures or other commenters,” Brady wrote. “And that’s exactly what was happening.”

    (You can read a whole roundtable discussion on the topic here.)

    The whole mess has made me think hard about my own nascent move into blogging. The folks at PBS.org and I have gone back and forth on blog comments policies. At first, I was going to check each and every post before it went online. Then we decided to allow people to post directly after giving their name and email address (without verifying either). We are still talking about other methods for moderating the comments, including obscenity-blocking software filters or spam-catching filters.


    So far, we haven’t had a bad start with comments here, but just wait till the political season kicks into high gear in the fall… You never know what’s to come.

    Let’s lay out the various scenarios for monitoring online forums, blog comments and other public spaces on the Internet. Then we can think about just what we might do here at MediaShift, and what others like washingtonpost.com might consider in the future.

    Scenario 1: No moderation
    Pros: Everyone gets to participate with no censorship.
    Cons: Give it enough time, and it will devolve into a messy, name-calling morass.
    Example space: Many usenet discussion groups, and other non-commercial discussion boards online.

    Scenario 2: Self-policing community
    Pros: No time outlay for site owner; community members feel empowered.
    Cons: Requires technology filter so people can flag and rate other people’s comments.
    Example space: Slashdot, MetaFilter group blogs.

    Scenario 3: Moderate filtering
    Pros: Keeps some bad eggs out by using technological filters and human watchers.
    Cons: Doesn’t keep all of them out, and might seem random in censorship.
    Example space: Most news site blogs and other high-trafficked commercial forums.

    Scenario 4: Heavy technical filtering

    Pros: Forcing user registration or paid subscription will keep commentary to a select few people who care.
    Cons: Doesn’t allow people on the fence to join in easily.
    Example space: Some newspaper sites such as NYTimes.com and narrow-focused sites.

    Scenario 5: Heavy human filtering
    Pros: Someone looks over every post to make sure it is on-topic and not a personal attack.
    Cons: Might slow down online conversation; could cost site owner more money and time.
    Example space: Many citizen journalism efforts such as at the BBC and MSNBC websites.

    If there would be one great use for artificial intelligence, it would be to create a monitoring robot that could spot the flamers, trolls and other cretins who disrupt online forums. But in the interim, we’ll just have to consider our audience, consider what ground rules to set, and listen to your input on how to make it work without making you jump through too many hoops. Just like every other online forum, we’ll walk that fine line between giving you power and hoping it doesn’t blow up in our faces.

    Tagged: comment moderation online chat

    10 responses to “Washingtonpost.com Walks the Line”

    1. Peter Childs says:

      These techniques can be tied to processes that restrict anonymity before posting, like having to register, be invited etc.

      While not fool proof, and restricting the range of dialogue somewhat, knowing that you can be identified if only to the site host- can serve as a gate on high traffic sites to moderate comment flow to those who ‘constructively’ contribute.

    2. sourmonkey says:

      I understand the potential necessity for “filtering” public commentary, however we should always be mindful of how censorship restricts cultural, and even ontological, knowledge. The Internet is a literal New World, one created and perpetuated by human minds around the world. When we take into account the future advances of technology, the Internet becomes a seemingly limitless universe. With this in mind, it is easy to understand how the Internet can be used as a tool for understanding “human reality”; it is a dynamic reflection of our own existence.

      Censorship shapes the way both the individual and society perceive the world. We have much to learn about ourselves, and if every human was culturally equipped to reason progressively, then knowledge wouldn’t be problematic.

      In conclusion, another possible remedey for the problem of “negative” public commentary is that we should reduce classroom size, provide better working environments for our teachers and students, and balance the escalating cost of education. This, of course, requires applied action on the part of local, state, and federal governments. So far, this doesn’t look promising. Cultural behavior in human society is modeled from the top-down. If the vision of our public leaders is restricted, our society’s worldview is bound to be distorted.

    3. Leonard Glaser says:

      I vote for moderate technical filtering. Some human filtering in necessary because I don’t trust just the technical. Too much human filtering is expensive in human time and cost.

    4. I’d vote for a mixture.

      . 1) Technical filtering for improper language — There is no reason to have posts that curse, are UPPERCASE…

      . 2) Hierical, threaded, structure with user selections to view top, threads, etc. — Any interesting set of comments collects hundreds and we NEED some way to follow those that are of interest and not those that are not. If comments are threaded, then the reader can look at the topics and read the ones that seem approriate.

      . 3) Forced subjects and “approval” by the next level author — I think that each comment should have a subject that summarizes the comment, not just Re:…, and that it should be attached to a “higher level comment” — The author of the Higher level comment would approve or disapproved of the comment (as relevant) and then the readers could determine if they want to select only the relevent comments, or all.

      . 4) Ratings, tags… — we probably can learn from the Wisdom of the many, and the interesting comments should be those that seem valuable to others.

      . 5) Feedback notification — a user should be able to not that they want to be notified when their comment, or some other comment is commented on. That way the comments might lead to a discussion rather than just a one way statement.

      . 6) Registration — It seems to me that it should not be too painful to require that people who post comments identify themselves via Email and that the Email address be verifiable. Only the site should have access to that address unless the user permits other users to email to them thru the site.

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