Community Organization with Digital Tools

Last week I took a digital-communication-oriented
glance at the war on Scientology being led by the nontraditional online
group called Anonymous. I’m not exactly writing a part 2, but I want to start a
follow-up discussion on a few of the comments made and questions posed by
Anonymous about how digital media affects the dynamics of community
organization. That being said, if you haven’t had the chance to browse the
comments of that post it’s probably worthwhile.

I have mentioned in the past that I want to see digital media facilitate
local impact; to do that well we need to understand some of the nuances of
many-to-many digital communication and look at how those nuances might change
the way communities can plan, organize, and ultimately act on the issues they
find important. This post lists a few traits of online communication and what
they might mean for digitally driven movements, including the one being led by Anonymous.

Setting the Stage

I think it’s worth making sure we’re all on the same page since “digital
communication” refers to a whole lot of things. In this post I’m talking
about tools like forums, wikis, chat rooms, community systems, and larger scale
systems such as Digg or YouTube. Ok, so maybe that didn’t narrow it down much,
but really any system that facilitates community communication and supports
multiple conversations among multiple people can be a potential platform for
organization.

So how does community organization using digital systems (I.S. Activism)
compare to organization through more traditional means? Here is a far from
comprehensive list; hopefully it gives some food for thought.

• Lower barrier to entry –
  it is a lot easier for an interested party to visit a web site than it is
  for them to travel to a meeting; since online involvement is less costly,
  people who have access to the community system are more likely to learn
  more about an issue and potentially get involved.
• Less commitment – these
  days digital has tended to mean impersonal. That may not always be the
  case, but whenever it is people won’t have as many external/social
  pressures to stick around. It also suggests that comments and actions are
  more genuine.
• More efficient – Well implemented
  information systems help create knowledge. In this case help comes via
  lowered individual lookup costs, computer driven collective intelligence,
  and more minds solving more problems in a naturally coordinated format.
• Less controlled – If the
  system is democratic (note the “if”) then community members,
  rather than community leaders, ultimately control the conversations and
  decide what issues are most important. Unfortunately, depending on the
  level of community openness, this means that it may be easier for
  malicious contributors to cause problems.

Those bullet points are all well and good, but I want to call out the most
important point of all: I.S. activism relies
100% on communication. If the channels of communication are clogged with
irrelevant noise, if the overall direction is derailed into uselessness, or if
the system itself is compromised in some other way, the movement dies.
Basically, if people rely on a system to communicate and organize, then that
system had better work well.

Success and Failure

Traits aside, how will these factors come into play in deciding whether or not
a tech driven movement ends up being a success or failure? I have thought of a
few general pitfalls as well as some reasons why tech driven movements are
something that our industry should strive to facilitate within the communities
we serve.

[Boon] Worthwhile efforts naturally resonate and grow
– Lower barrier to entry and the ability to provide information effectively
means that movements surrounding community issues will be able pick up steam
much more quickly through digital media. As community members learn more and
care more, they will think about the issues and ultimately contribute to the
conversation. If the system is worth a darn then the collective conversation
will lead to collective action as thoughts turn into plans.

[Pitfall] More steam means more noise – Growth is
good, until things get too big. In a traditional movement if an unexpectedly
large number of people get involved the worst that would happen is that the
extra resources would go unutilized – we don’t have enough fliers to pass out;
there isn’t enough space in the meeting room; etc. In an online setting, having
10 times more people than your system can support means that nobody will be able
to keep track of what is being said and therefore nothing will get done. This
is where scalability and system quality come into play.

[Boon] Diverse ideas and cross pollination breed strength
– Online settings give the concept of “many voices discussing many
topics” a fighting chance, so multiple perspectives within the community
will advise each community decision. Ideas and input from other communities can
also be brought into the mix since the digital medium makes that type of cross
posting and content sharing so easy. In the comments of my previous post DevNul
also identified this as a way to prevent “group think” and in my
opinion he/she has this absolutely right.

[Pitfall] Unclear direction results in stagnancy –
Leaderless or weak-led movements could fizzle and amount to nothing without a
well defined direction. Imagine how many millions of people join Facebook
groups about the issues that they supposedly care about. Now think about how
much activism those groups have triggered – hint: practically none. In this
case the problem stems from the fact that Facebook is a terrible platform for
group communication (yeah I said it.) With other tools the opposite problem
might be true; there is so much communication that without a “leading voice”
it is more difficult to move the masses in a coherent way.

Final Thoughts

For members of Anonymous I’m betting most of these things are already unspoken
understandings. They have been using Internet tools for a while and their
solutions for several digital coordination issues are tacit at this point,
often in the form of memes (look up the phrase “tl;dr”). Visit the Enturbulation forums and you can
see what they are doing well and what organizational problems they still face.
For instance, forum moderators put important threads in more noticeable
locations, yet there are plenty of individual missteps, plenty of accusations
made between community members, and plenty of ways that the overall process
could be made more effective.

I believe Anonymous has established their point well enough that their
efforts won’t stop in the near future, but keeping a high level of interest is
vital for an online movement; genuine interest will always warrant genuine
action. This reflects the way digital movements have changed how activism
can work: participants are no longer just volunteers, now they define the
issues and invent the direction.

To bring this post home I’ll end with a final comment: I have a feeling a
significant number of people learned about Anonymous’ issues and the
Enturbulation forums through some type of media. What if local news
organizations could provide an outlet for the communities they serve to do what
Anonymous did…?

We’re not there yet, and it would take more than just setting up some
forums, but as Richard
Anderson said at the NAA conference last weekend,
we are moving towards the business of community hosting. Facilitating, not
leading, community organization for impact is exactly the kind of goal that
makes that role meaningful.