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How Can We Improve Information Needs of Local Communities?

With some fanfare, the Knight Foundation and Aspen Institute announced a new Knight Commission on the Information Needs of Communities in a Democracy a couple years ago, with the idea of finding out just what needs were being served — and what was lacking. The problem with many of these types of “commissions” is that a lot of important people go behind closed doors and decide what’s best for us, the public, and then we can complain afterward just how wrong they are. In this case, the Commission decided to do the opposite, and get input from the public in various ways.

First, they held face-to-face public meetings to hear from people in communities about what their needs are. They have documented those meetings in videos and blog posts on their website. And now, they have a draft introduction to the report and are asking people to respond to that report — and answer 5 key questions — via PBS Engage. They say they will use that information to help shape their final report.

I encourage the Idea Lab bloggers and our readers to participate in this process, and the resulting document could be important as a way to push governments, media companies and others to start considering how to serve the public with better information in the future. But I’m also curious about your own take on this over-arching question:

How can we improve the information needs of local communities?

And more specifically: What do you feel is missing in your own local community, when it comes to being informed, especially for news? How could government, non-profits and other groups step in and help as newspapers start losing ground?

Please share your thoughts on this important question in the comments here or on the PBS Engage site, and I’ll be reporting back on MediaShift with a compilation of some of the more interesting takes from you and from other public forums on the topic.

My quick take is that my information needs are scattered, and depend on the situation. Sometimes, I want to know what happened in a car accident I saw. Other times I want to know if street cleaning will still happen on a holiday. And still other times, I’m curious what will happen at the crumbling government-subsidized housing in my neighborhood. After much digging, I finally found this information online, in the newspaper, or through email listserves. What I really need is a community hub, a place that can aggregate all the information I need. A kind of super-charged EveryBlock that includes more news, more government info, more blog content, more content from listserves, and beyond.

What about you?

Mark Glaser :Mark Glaser is founder and executive director of MediaShift. He contributes regularly to Digital Content Next’s InContext site and newsletter. Glaser is a longtime freelance journalist whose career includes columns on hip-hop, reviews of videogames, travel stories, and humor columns that poked fun at the titans of technology. From 2001 to 2005, he wrote a weekly column for USC Annenberg School of Communication's Online Journalism Review. Glaser has written essays for Harvard's Nieman Reports and the website for the Yale Center for Globalization. Glaser has written columns on the Internet and technology for the Los Angeles Times, CNET and HotWired, and has written features for the New York Times, Conde Nast Traveler, Entertainment Weekly, the San Jose Mercury News, and many other publications. He was the lead writer for the Industry Standard's award-winning "Media Grok" daily email newsletter during the dot-com heyday, and was named a finalist for a 2004 Online Journalism Award in the Online Commentary category for his OJR column. Glaser won the Innovation Journalism Award in 2010 from the Stanford Center for Innovation and Communication. Glaser received a Bachelor of Journalism and Bachelor of Arts in English at the University of Missouri at Columbia, and currently lives in San Francisco with his wife Renee and his two sons, Julian and Everett. Glaser has been a guest on PBS' "Newshour," NPR's "Talk of the Nation," KALW's "Media Roundtable" and TechTV's "Silicon Spin." He has given keynote speeches at Independent Television Service's (ITVS) Diversity Retreat and the College Media Assocation's national convention. He has been part of the lecture/concert series at Yale Law School and Arkansas State University, and has moderated many industry panels. He spoke in May 2013 to the Maui Business Brainstormers about the "Digital Media Revolution." To inquire about speaking opportunities, please use the site's Contact Form.

View Comments (12)

  • The challenge that I see with aggregation models is that they're hard to scale without consistent data models. I love EveryBlock, Adrian, but how will it scale to small towns and municipalities?

    We need to allow neighborhoods to curate and share their own information and discuss the things that our more important to them. More like twitter or Tumblr than Topix or Outside.in. Our take is that by enabling communities to centralize the discussion around local issues and share the news and content that is most important to them, you'll get more interaction between neighbors, which leads to stronger more active neighborhoods.

  • We're tackling a different aspect of the problem of local information needs by focusing on generating local PolicyOptions Issue Briefs. We're using a wiki (see above url) and mobilizing college and university faculty/student teams to do the research. We're piloting this in 20 communities. The goal is to organize existing information to facilitate community deliberation about local issues while providing a comprehensive range of model programs or policy options so communities don't have to "reinvent the wheel."

  • I am trying to improve communication within a large (about 550 unit) homeowner's association -- particularly between property owners and the governing board. The association makes a lot of rules that affect how people can maintain their homes, and charges fees of around $3,500 per year for maintenance of common facilities. Despite the high level of impact on people's lives, most do not have the time to attend board meetings to monitor all of the details of running the organization.

    I think that an on-line forum open to all property owners would be a good approach. But there is resistance by some who fear that it would become too contentious, and even that some board members might make comments that would be construed as board policy and lead to lawsuits. In my opinion, all of these risks are inherent in freedom of speech, which is as important at this level of government as at any other.

    One practical problem is that the association's website apparently lacks the capability of supporting the input of comments that would be the essence of a forum.

  • As long as big and small city governments tax at high rates (to pay the unions off) which always causes private sector job loss, then violent crime, which in turn causes tax base loss, ruined schools, housing deteriation the inner city neigborhoods will stay fourth world hell holes. This pattern has repeated itself over and over again in 100 cities small and large all over the northeast, midwest, west and south and it's only going to spread under Obama. Peace, McD

  • Where are the news cast on our two wars, where are the antiwar liberals. The only people protesting the wars are conservatives. See conservative antiwar.com. It is sad to see the antiwar liberals so partician they won't now speak up against the wars. What a bunch of frauds. McD

  • I think everything government dose and says should be posted online for every citizen to read.

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